Meet our team
Our team is highly skilled, passionate about the work they do, and want to get to know you!
We can’t wait to meet you!
We’ve got many HR and L&D experts on our team with years of experience.
And each one understands what you need, who you have to please, and the kinds of pressures you’re under. In other words, we get you. No wonder all the best clients pick us to partner with.
Our team
Amber Spencer
Client Experience Manager
Amber is a Client Experience Manager at CRN. She has worked in a SaaS startup, luxury retail, health coaching, marketing, and as a florist. She has lived in Washington, Oregon, Massachusetts, New Jersey, Virginia and currently resides in Idaho.
Amber loves spending time with her daughter and son cooking, reading and gardening. In the evenings you’ll find her at rehearsals on stage with a local non-profit community theatre group, The Music Theatre of Idaho.
What do you love about working at CRN?
I love that everyone at Coaching Right Now works together to provide the guidance and support for individuals to grow and build confidence and success in their life. It's empowering and fulfilling to work with such a talented group of people!
What is your favorite quote?
“Maybe the journey isn't so much about becoming anything. Maybe it's about un-becoming everything that isn't really you, so you can be who you were meant to be in the first place.” ― Paulo Coelho
What's your favorite book?
Do I have to pick just one? I LOVE books and books have been instrumental in my life in so many ways.
The 15 Commitments of Conscious Leadership is my favorite non-fiction book; it defines how to take responsibility for your life and the way you interact with others.
The Fountainhead is my favorite fiction book; it illustrates the challenges of maintaining your personal integrity amongst social pressures.
Amber Williams
Client Experience Manager
Amber joined CRN in the summer of 2022 as a Client Experience Manager. She has experience with learning & development, organizational development consulting, and retail category management. She received her Bachelor’s degree in Theater and her Master’s degree in Organizational Psychology.
What do you love about working at CRN?
I love working for an organization that is steadfast in its mission to heal the world one relationship at a time. Putting my values and efforts towards something that I believe in every day means so much to me. Not to mention the team at CRN! Everyone is incredible to work with!
What is an interesting fact about you?
I know A LOT about tea from my days of teaching baristas how to prepare it and sell it. The world of tea is vast and exciting for those with an inquisitive palate. There are so many varieties! I never tire of talking to people about it, especially those who are new to it.
If you could go anywhere in the world, where would you go?
If I could go anywhere in the world it would be some place with a lot of history and beautiful landscapes. Anywhere in Scotland, Ireland or Italy.
Ashley Clark
Director of Strategic Partnerships
Ashley started with CRN in 2013. Since then she has had the opportunity to have 6 different roles across multiple functions. Ashley loves being able to connect strategy and execution and is proud to lead teams of incredibly talented Leaders.
In her free time, Ashley enjoys running and has been teaching herself how to play guitar. With her kids Eden and Liam only 13 months apart, there’s never a dull moment for Ashley and her husband, Sean.
Ashley graduated from Baylor University with a degree in Corporate Communication. And will forever be a fan of the Chicago Cubs, Chicago Bears, and Baylor Bears.
What is your favorite think about Coaching Right Now?
I adore the team I get to work with, on all levels. The team I have the privilege to lead is incredibly gifted and all of our success really comes from them. My cross-functional teams are full of incredibly bright and supportive leaders. And, the people I have the opportunity to Lead with push me to be a more innovative, more kind, and better leader. I find that opportunity to work with such a group of people incredibly rare.
What is your favorite season and why?
Fall! I love the colors changing on the trees and the mid-50s days when I can go for a walk with my sweatshirt on and some warm coffee in hand.
Beth Racine
Learning Lead
Beth is responsible for development at Coaching Right Now. She has the privilege of creating dynamic, relevant, and engaging content/programs to help leaders build awareness and new skills. Also, she has the opportunity to develop and build relationships with current and new clients.
She has always been in the business of serving people – equipping them with skills and mindsets to achieve great things. She started her career in the public school system as a music educator. Then, she went on to lead support communities for families going through hard life transitions. She received her Master’s degree in Organization Leadership and continued to build her wheelhouse of skills and experience during that season. Combined, those laid a strong foundation that led her to start her own coaching, training, and consulting business. Doing that for over a decade, she has worked with amazing, high impact leaders to continue to grow their capacity and become the best versions of themselves.
What do you love about working at Coaching Right Now?
I love working at Coaching Right Now because it is one of the few companies that I have experienced where everyone believes in and lives our values. I'm honored to work for a company that puts curiosity, authenticity, kindness, and energy at the core of everything they do! I also love it because CRN finds people that are exceptional at what they do and they give them the opportunity to do it! We have some of the best out there.
What is your favorite quote?
“The most beautiful people we have known are those who have known defeat, known suffering, known loss, and have found their way out of the depths. These persons have an appreciation, a sensitivity, and understanding of life that fills them with compassion, gentleness, and a deep loving concern. Beautiful people don't just happen.” - Elisabeth Kubler Ross
Bill Auerbach
Founder
Bill brings over 20 years of experience in organizational development, communication, training, and coaching toward his mission of developing future corporate leaders. He brings specific expertise in the corporate, entrepreneurial and non-profit fields, and his clients come from a wide variety of industries — including professional services, manufacturing, consumer goods, health care, technology and retail. High-profile clients have included PepsiCo, Kimberly Clark, Blue Shield of California, Gap, Old Navy, Banana Republic, DSW, Macy’s, Hess Oil and McGladrey.
Bill is also very active in the non-profit sector, where he’s put his coaching expertise to use helping special-needs individuals and their families. He’s also served as Chairman of the Board of Keshet, an organization dedicated to enriching the lives of developmentally challenged children and adults.
Bill earned his BA in business economics from UCLA. He currently lives in the Chicago area.
What do you love most about Coaching Right Now?
It operates like people behave—you never know what is going to happen next, so you have to be ready for anything!
What is one of your favorite quotes?
“The failure says, ‘I would have, should have, or could have.’ The success says. ‘I did.’ —Ralph Auerbach (my dad)
Chloe Hiland
Senior Client Experience Manager
Chloe started at Coaching Right Now in 2019 and works as a Senior Client Experience Manager, overseeing daily operations processes and logistics for large-scale coaching programs.
Prior to Coaching Right Now, Chloe worked for over 10 years in higher education as a career counselor and adjunct faculty member for student success and career development. She holds an MA in Professional Counseling and BS in Counseling Psychology. Chloe resides in southern MD, where she lives with her husband and two daughters. On weekends, you’ll probably find her trying out a new recipe or exploring the DC area.
What do you love about working at Coaching Right Now?
The people! I work with some of the most talented, driven, smart, and kind people I’ve ever met. It’s a great feeling to work alongside teammates who cheer each other on! Also, I truly believe the work we do matters and makes a difference in the lives of others, which is very inspiring to me.
What is your favorite quote?
“We are the music-makers and we are the dreamers of dreams.” - O’Shaughnessy (and Willy Wonka!)
Dana Rodriguez
Delivery Admin
Dana started at Coaching Right Now as a Program Coordinator assisting with the daily operations, processes and logistics for large coaching programs.
Dana’s background of project management, program coordination, and client strategy and support brings experience from both small start-ups to large international corporations.
Dana is based in the Chicago, IL area, and she enjoys spending time with her husband Rick and their three kids. She loves to travel, listen to live music and absolutely loves to decorate and celebrate every holiday. During the summer in Chicago you will find her riding her motorcycle or out on the lake with her family and her St. Bernard Luna Pearl.
What do you love about working at Coaching Right Now?
The people hands down. It is very rare to get to work with an entire team that supports each other, builds each other up and truly cares for one another.
What's your favorite quote?
"Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have you will never, ever have enough."
-Oprah Winfrey
Jamie Lane
Senior Client Advisor
Jamie joined Coaching Right Now as a Senior Client Advisor in 2014 after a 35-year career holding senior-level positions in Organization Development, Talent Management, Learning and Leadership Development for several large, global organizations. She began her career with Arthur Andersen and later worked with McDonald’s, Motorola, Fifth Third Band, Ingersoll Rand and, most recently, Hess Corporation.
Jamie graduated with a BS in Accounting and returned to school 18 years later to earn an MS in Organization Behavior.
What do you love about working at Coaching Right Now?
I love working for a company that I really believe makes an impact on individuals and organizations.
What is an interesting fact about you?
I have lived and worked in 8 states in the United States and have traveled to all but 5 of the 50 United States (and over 30 foreign countries). I plan to visit the 5 remaining US states within the next few years.
Jeff Hayden
Director of Client Services
Jeff has the privilege of leading the program operations team at Coaching Right Now, whose role is to ensure success in the development and implementation of all of CRN’s programs. By partnering with every Client who entrusts their Leaders to CRN’s programs, the team has flawlessly delivered hundreds of engagements to thousands of leaders from around world.
Prior to Coaching Right Now, Jeff worked in management for a Chicago-based food and beverage retailer before transitioning to lead various aspects of their global supply chain. This experience not only cultivated his passion for customer-centric service modeling, but also equipped him with the skills to balance complex and personalized experiences while maintaining a simple customer experience. Plus, the tea that was served was exceptional.
What do you love about working at Coaching Right Now?
I’m very passionate about the work that Coaching Right Now does. Every morning, I wake up believing that I’m doing work that matters. That is really an incredible gift; to know that what you’re doing every day can make a profound impact in the lives of other people. It’s something that I believe in with all of my heart.
What is your favorite quote?
“Freedom of the mind requires not only, or not even especially, the absence of legal constraints but the presence of alternative thoughts. The most successful tyranny is not the one that uses force to assure uniformity but the one that removes the awareness of other possibilities, that makes it seem inconceivable that other ways are viable, that removes the sense that there is an outside.” - Allan Bloom
Jodi Gold
Lead Coach
As the Lead Coach for Coaching Right Now, Jodi focuses on building community with CRN’s amazingly talented group of Coaches, and she supports the building of partnership between the Coaches and the CRN Team.
Jodi brings her experience as a Senior Human Capital Consultant with over 30 years’ experience in transforming leaders, teams, and organizations to her role at CRN. Her approach to each client relationship is always rooted in honesty, insight, and kindness. The focus of her work with clients has been a combination of determining strengths, uncovering vulnerabilities, and guiding them to define and realize the results that matter most to them.
From 2007- 2012, Jodi spent five years as the Senior Vice President of Organizational Development and Training at LPL Financial, assisting the Executive Management Committee with integrating multiple acquisitions, and building the human capital infrastructure needed as the company went through the IPO process. From 2012- 2013, she was the Chief Engagement Officer and on the leadership team of an innovative start-up. These experiences have helped her to walk in her client’s shoes and provide invaluable insight and learning that she access every day.
What do you love about working at Coaching Right Now?
People, people, people! It's wonderful to work with a group of people who are truly committed to making a difference and doing what it takes to make that happen!
What is your favorite quote?
“Tell me, what is it you plan to do with your one wild and precious life?” (excerpt)
—Mary Oliver, The Summer Day
Jolyn Sperry
Finance Coordinator
Jolyn is originally from Southern California, she moved to Illinois in 2013 with her husband, to be closer to her family. Helping people has always been one of her passions, which is why she has spent many years in the medical field. She enjoys reading (historical fiction, romance or mystery), working out and spending time with family and friends.
After having her twins (Olivia and Katelyn) in 2016, she stayed home and started working part-time with Coaching Right Now’s admin team. Jolyn joined Coaching Right Now in January 2022 as a Finance Coordinator, full time.
What do you love about working at CRN?
I love working for a company that puts the employees' needs at the same level as the clients. Everyone is part of the team. They are outgoing, kind and respectful. Their core values shine through in everything they do!
What inspires you?
My twins, showing them what it is to be kind. That “treating others the way you would want to be treated” is so important. I want them to understand hard work, self-confidence and the importance of family. They are my greatest accomplishment, the reason I get up and work hard.
Judy Sandiford
Engagement Manager
As the Engagement Manager at Coaching Right Now, Judy manages the assessment process from vendor relationships through administration of the various tools our Coaches use to enhance the Participant experience. Assessment tools have been an integral part of her life-long journey of seeking to understand herself and others better. She loves how they can open our understanding of what and why we do what we do, and how to grow.
Judy’s background brings global experience from both the non-profit and the corporate world. She’s had the privilege of calling many different countries home throughout her life, including Morocco, Spain, Ecuador, and Canada. She currently lives in South Bend, Indiana.
What do you love about working at Coaching Right Now?
One of my primary values is authentic relationships, which is at the core of both what CRN teaches, as well as practices. And I love the flexibility of working virtually.
What's your favorite book?
My favorite book series since childhood has been The Chronicles of Narnia.
Kathy Houde
CEO
Kathy has over 35 years of business leadership and coaching experience. For the last 10 years, she’s been helping business owners and their teams improve financial performance, develop executive teams, resolve family business disputes, establish strategic direction and learn how to exit successfully. Earlier in life, Kathy served as a corporate CEO, leading her company through a period of significant growth that ultimately resulted in a public buyout.
For personal enjoyment, Kathy loves reading by the fireplace with her “old, grumpy” cat Kyle, vacationing with family and friends, and exploring the southern charm of Charleston, South Carolina.
She holds a BS in Business Management from the University of South Carolina, a BA in Accounting from Elmhurst College, and is a registered CPA.
What is your favorite part of working a Coaching Right Now
Working with such a caring group of people.
What is your favorite quote?
Serenity Prayer: “God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”
Kellie Wells-Brinkley
Strategic Client Partner
Kellie is new to CRN starting in 2023 as a Strategic Client Partner and brings a wealth of knowledge and experience to the role. Kellie is a master connector, and loves helping leaders become their full selves.
In her time away from CRN, Kellie enjoys delivering motivational speeches, being a mom to her sons, coaching youth athletes, and assisting retired athletes in their transition into a corporate setting. Kellie is a retired Olympic Medalist and truly enjoys helping others reach their goals.
Kellie graduated from Hampton University with a double major of Sports Management and Marketing and has held various roles throughout the sporting industry and in higher education.
What do you love about working at Coaching Right Now?
I love how welcoming and open everyone at CRN is. I get to work with knowledgable people that push me to be the best I can be everyday. I enjoy that CRN is an open and transparent work environment that cares about me as a person and then an employee!!
What are three words that best describe you?
Outgoing
Connector
Compassionate
What is your favorite quote?
"A Kind gesture can reach a wound that only compassion can heal." Steve Maraboli
Kelly Ellis, PMP
Vice President and COO
Kelly began her Coaching Right Now career in 2010 as the System Administrator. Moving from Program Manager to Director of Operations, Kelly is extremely proud of her Team’s hard work, creative problem solving, and ability to get things done with a smile.
When she’s not focused on CRN, Kelly enjoys reading / picnicking at the beach and engaging in epic Uno battles with her husband, Jack, and her kitten, The Count.
Kelly holds a double major in Psychology and Gender Studies from the University of South Carolina. She happily resides in sunny San Diego, California.
What is your favorite thing about Coaching Right Now?
The Team! I am consistently amazed at how awesome, dedicated, and focused our team is. It’s really exciting seeing unique individuals with entirely different backgrounds and experiences come together with the common goal of making a program / session / project the best it can be. Go Team!
What is your favorite vacation spot?
PARIS - and the French countryside. There’s something magical about sitting in a café, watching the world sweep by you, all the while enjoying your favorite beverage of choice. Not to mention the fabulous food. And breads. And patisseries. Take me back! ☺
Kelly Leatherwood
Senior Client Advisor
Kelly works with L&D, HR, and corporate university leaders to develop scalable coaching programs for leaders around the world. She has had the opportunity to leverage her background in organizational development, executive coaching, performance consulting, and change management to build programs that fit the company culture. These often reinforce internal training programs, support talent planning, help new managers make the leap into their new role, or provide an external sounding board to inspire confidence.
What do you love about working at Coaching Right Now?
The people. CRN attracts people who love the flexibility of a virtual work environment and a chance to collaborate with others on work we enjoy doing.
What is your favorite quote?
"I've learned that I still have a lot to learn." Maya Angelou
Mary Kate McIntyre
Accounting Administrator
Mary Kate first began working with Coaching Right Now in 2011 doing part-time data entry. In 2012, she moved into the role of System Administrator and continued in that role until 2014. She continued a partnership with Coaching Right Now through management of a team of virtual System Administrators in the years following.
In 2018, Mary Kate came back on staff as the Accounting Administrator where she assists with the day-to-day accounting workload – primarily focusing on invoice preparation, accounting correspondence, and invoice reconciliation.
What do you love about working at Coaching Right Now?
The team. Throughout the years, CRN has always had a wonderful team of people that are genuine, fun, and kind.
What's your favorite book?
That's a toss-up between Pride and Prejudice or the Anne of Green Gables series.
Meaghan Clark
Program Support Specialist
Meaghan first began a partnership with CRN working as a subcontracted administrative assistant in 2020. In 2022, Meaghan moved into the role of Program Support Specialist with CRN. Meaghan holds an associates degree in Criminal Justice and is in the process of continuing her education in this field.
What do you love about working at CRN?
The values and the team. CRN's values line up with my own personal values and I love the team I get to work with. Everyone is authentic, hardworking, and kind!
What are three words that best describe you?
Authentic, Integrity, Hardworking
If you could go anywhere in the world, where would you go?
I would love to go to either Alaska, the United Kingdom, or Kenya.
Megan Lentine
Technology Project Manager
Megan is the Technology Project Manager at Coaching Right Now, focused on managing and training for key technology innovations and upgrades. Megan’s most recent work experience involved training and client support at a data analytics company. She holds a BS in Business from Butler University in Indianapolis.
Megan lives in Chicago and loves spending time being in nature, cooking vegetarian, and experimenting with creative and artistic projects.
What do you love about working at CRN?
CRN’s mission to heal the world one relationship at a time is so meaningful. I’m also very grateful for my authentic, smart, kind teammates who are all so driven by CRN’s mission and values.
What inspires you?
Connecting with people and helping others is what inspires me! I’m also greatly inspired by connecting with nature and art.
If you could go anywhere in the world, where would you go?
I would love to visit anywhere in the Mediterranean for the beautiful coastlines, delicious food, and cultural exploration.
Nancy Wescott
Senior Client Advisor
Nancy began working with Coaching Right Now in 2021, after a 30 year career holding senior level operations and field leadership positions in large global retailers. She is driven by an optimistic spirit and a passion for developing high performing teams and individuals in order to maximize their capabilities and build organizational leadership capacity.
As a Senior Client Advisor, Nancy is focused on helping clients develop their leaders and solve their business challenges with tailored coaching programs designed to exceed expectations.
Nancy lives in Northern California, where she fully embraces the accessibility to the outdoors. She enjoys long trail hikes and adventurous Backpacking trips. She earned a BS in Marketing and Business from the University of Florida.
What do you love about working at Coaching Right Now?
I love the team, their spirit and their commitment to each other and the quality of their work. And I love working for a company that believes in the power of one individual to make a difference in the world.
What is your favorite quote?
"I only went out for a walk and finally concluded to stay out till sundown, for going out, I found, was really going in." - John Muir
Rosanna Riffle
Head of Client Advisors
Rosanna began working with Coaching Right Now in 2014, and she brings extensive experience working in global diversified industrials, small privately owned businesses and health care. A true corporate Renaissance woman, she has specialized in Human Resources, Organizational Development and Talent Management.
Rosanna and her husband live in the heart of wine country in the Appalachian foothills. She enjoys her role as “grower” in their hydroponic greenhouse, as well as spending time with family.
Rosanna earned a BS in Communications Education from Duquesne University and an MA in Human Resources Development from the University of Texas at Austin.
What do you love about working at Coaching Right Now?
The People! There’s so much enthusiasm and energy focused on each other as a team, and on getting it "right" for the customer.
What is an interesting fact about you?
I love baking rustic French and Italian breads, and making breads using in-season fruit. I'm known as "the Bread Lady" at our local farmers' market.
Shaira Cruz-Cockrell
Strategic Client Partner
Shaira, better known as Shai, is a Strategic Client Partner at Coaching Right Now. Her passion and dedication to building and maintaining client relationships in a variety of industries is what drives the work she does everyday. Her inquisitive spirit is at the core of advocating of behalf of our clients.
What do you love about working at CRN?
Simple- Your company is only as extraordinary as your people. And the people are very extraordinary!
What is your favorite quote?
"Replace fear of the unknown with curiosity" - Billy Cox
What is your favorite: coffee or tea?
Any coffee made in a moka pot. It's a family tradition.
Sheila Clark
Controller
Sheila joined Coaching Right Now in 2013 as Controller. Her job involves daily financial operations and modeling scenarios to drive business decisions. She also manages HR, Legal, and System Administration for CRN – and loves the flexibility and variety of her job.
With majors in Accounting and English Literature, she loves to read and tell stories, both with words and numbers. She is certified as an Integral Coach, specializing in the Enneagram, and enjoys listening and connecting the stories of others with meaning and perspective.
What do you love about working at Coaching Right Now?
The combination of the people and the values. C.A.K.E. with sprinkles is so much more than a collection of words - everyone strives to embody them in their interactions - within and without the organization.
What's your favorite book?
Les Miserables by Victor Hugo. An unforgettable story of redemption, love, and compassion in the midst of profound struggle.
Tam Nihei
Data Operational Manager
Tam started at Coaching Right Now as a part time contractor in September 2022 and joined the team full-time in January of 2023 as Data Operational Manager. Focus will be on streamlining Company Projections and increasing functionality of Company data.
What do you love about working at CRN?
The family environment and values. I love being part of a Company that values their employees and promotes community, learning and kindness.
What is your favorite: coffee or tea?
COFFEE!!!
What is your favorite quote?
Just because everyone does it doesn't make it right, and just because no one is doing it doesn't make it wrong.
Zeke Edmonds
Client Experience Manager
Zeke joined Coaching Right Now as a Program Manager in the middle of 2021. He has a varied background, including real estate, nonprofit, and automations with focuses in customer service, operations and project management, and content creation.
Prior to that, Zeke graduated from Syracuse University, with a B.F.A. in Musical Theatre, and spent four years after college as a professional actor in New York City.
Originally from South Carolina, Zeke now resides in Oakland, CA, with his partner and their teddy bear of a pup, Wally. He is an MCU super fan, an avid Warriors fan and an outdoor enthusiast.
What is your favorite quote?
"And why do we fall, Bruce?...So we can learn to pick ourselves up."
- Alfred, Batman Begins
What is your favorite book?
All the Light We Cannot See - Anthony Doerr
Our team brings over 130 years of combined HR, L&D, OD, and Talent expertise in executive level positions. And each of those experts is your partner.
Clients continue to do business with us year over year because of the impact of the solutions we provide. Many of our Fortune 100 Clients have been partnering with us for over 10 years.
We’ve been a 100% virtual company for over a decade, which allows us the flexibility to have an incredibly talented and diverse team.
Coaching Right Now has impacted over 13,000 lives for the better through leadership development.
Join us
Work with an inspiring group of people who love nothing better than bringing out the best in others. In return, you’ll enjoy lots of flexibility, plenty of generous benefits, and loads of gratitude from happy clients.
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If you are interested in joining our elite group of exclusive Coaches, please apply to join our team below.
